Terms of service

Welcome to Souvenir. By accessing our website and placing an order, you agree to the following terms and conditions.

General

This website is operated by Souvenir. Throughout the site, the terms “we”, “us” and “our” refer to Souvenir.

By using our website or purchasing from our store, you agree to these Terms of Service.

Products

We do our best to display our products, colors, descriptions, and details as accurately as possible. However, colors may appear slightly different depending on your screen or device.

Product availability, prices, and descriptions may change at any time without notice.

Pre-orders

Some products may be sold as pre-orders. Pre-order items are not ready to ship immediately and require time for production.

By placing a pre-order, you understand and agree that:

  • Payment is collected at checkout.
  • The item will be produced after the order is placed.
  • The estimated production and shipping timeframe is approximately 3 to 4 weeks.
  • Delays may happen due to production, supplier, customs, or shipping carrier issues.
  • You will receive updates when your order is ready to ship.

Pre-order timeframes are estimates and are not guaranteed delivery dates.

Orders and Payment

All orders must be paid in full at checkout.

We reserve the right to refuse or cancel any order if we suspect fraud, incorrect information, pricing errors, or misuse of our website.

If your order is cancelled by us, you will be refunded to your original payment method.

Shipping

Shipping times may vary depending on your location and the shipping carrier.

For pre-order items, shipping times begin once the item has been produced and shipped, not from the date the order was placed.

Souvenir is not responsible for delays caused by shipping carriers, customs, weather, holidays, or other circumstances outside of our control.

Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy.

Please review our Return and Refund Policy before placing an order.

Customer Information

You agree to provide accurate and complete information when placing an order, including your name, email address, shipping address, and payment information.

Souvenir is not responsible for orders shipped to an incorrect address provided by the customer.

Intellectual Property

All content on this website, including logos, designs, product images, text, graphics, and branding, belongs to Souvenir and may not be copied, used, reproduced, or distributed without permission.

Limitation of Liability

Souvenir is not responsible for any indirect, incidental, or consequential damages related to the use of our website, products, shipping delays, or order issues.

Our responsibility is limited to the amount paid for the product purchased.

Changes to These Terms

We may update these Terms of Service at any time. Any changes will be posted on this page.

By continuing to use our website after changes are posted, you agree to the updated Terms of Service.

Contact

For any questions about these Terms of Service, please contact us at:

Email:  souvenirarchive.team@gmail.com

Business name: Souvenir
Location: Québec, Canada