Refund policy

All sales are carefully processed by Souvenir. Please read our policy before placing your order.

Pre-order items

Some items on our store are sold as pre-orders. This means the item is not ready to ship immediately and will be produced after the order is placed.

By placing a pre-order, you understand that production and shipping may take approximately 3 to 4 weeks. This timeframe is an estimate and may vary depending on production or shipping delays.

Order cancellations

Pre-orders can be cancelled for a full refund only before production has started.

Once production has started, cancellations may not be available unless there is a significant delay or issue with the order.

Returns

We accept returns only if the item is damaged, defective, or if you received the wrong item.

To request a return, you must contact us within 7 days of receiving your order.

To be eligible for a return, the item must be:

• Unworn
• Unwashed
• In its original condition
• With original packaging if applicable

Non-returnable items

We do not accept returns for:

• Items worn or washed
• Items damaged by the customer
• Items returned without contacting us first
• Pre-order items after production has started, unless defective or incorrect

Damaged or incorrect items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue.

If approved, we will offer a replacement, store credit, or refund depending on the situation.

Refunds

If your refund is approved, it will be processed back to your original payment method. Please note that it may take a few business days for your bank or payment provider to process the refund.

Contact

For any return or refund request, please contact us at: